The Parish of Ascension Utilities Committee approved a written notice to address past-due bills for Parish Utilities of Ascension (PUA) and Ascension Consolidated Utilities District 1 (ACUD-1) customers.
In the mailed letter, Utilities Director Ken Dawson said employees have returned to normal operations.
Due to limited space, a limit of two customers are allowed in the lobby at a time. Masks and social distancing are required.
PUA and ACUD have relaxed normal billing and collection policy and procedures. The average usage of previous months has been used to estimate billing amounts. The plan is to resume standard procedures during Phase 2 of reopening.
“As we read your routes to verify consumption, the July bill will reflect all necessary adjustments (which may increase or decrease the cost) to bring your account up to date,” Dawson stated in the letter.
During Phase 1 (from March 13 through June 5), no late fees were charged to customers. There were no cut-offs during that time.
Now in Phase 2, the parish will no longer waive late fees for past-due bills. If requested in writing, customers can be placed on a nine-month payment plan from July 2020 to April 2021.
For more information on billing and payments, call (225) 473-7603 or visit apgovpayments.com.